Client Services Support Resources and FAQs
Have questions about your Roya.com website or Roya's Canvas® CMS platform?
The Roya.com Client Services Support team is available Monday - Friday, 8am - 4pm PST to assist with your question at 858-345-5500 or support@roya.com
What's the average turnaround time for website edits?
Urgent / Priority
These request are generally bugs, something is non-functional and needs immediate attention
Basic Edits
These requests are usually categorized as basic content updates (staff updates, lead routing updates, image changes, blog additions, etc.)
Intermediate
These requests either include multiple pages being updated or multiple teams requiring updates to process. Ex: a list of website edits or updates(s) that require involvement from design, development and or quality assurance teams.
Advanced / New Requests
These requests usually include brand page development that require a design mock-up and custom coding from development, creation of pages utilizing local custom databases (dataset features), redesign of components within the website.
General FAQs
I want edits to my team page to go live, but I don't what the other changes I'm working on to go live, is that possible?
No, when you publish any changes to the website, the entire site is republished and changes re-live
I want to schedule a blog to go live on a future date, how do I do this?
Blogs are added through our dataset feature, any dataset changes go live instantly. You could hide a blog on the ‘list’ page, but the full blog details page will go live as soon as it is added to the dataset
I want to schedule a blog to go live on a future date, how do I do this'
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I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
SEO & Marketing
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Customer Support & Aftercare
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
I want to schedule a blog to go live on a future date, how do I do this'
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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