Careers

Roya.com is currently seeking a highly motivated salesperson who is passionate about prospecting, consulting, and matching prospects to the right product to help them grow their business through online marketing. This position will be full sales cycle. A Sr. AE should be able to prospect leads, professionally reach out by phone and email, book appointments for consultations, conduct online demos, and negotiate pricing proposals. Ideally this candidate will have experience with internet marketing and B2B sales. We are looking for someone who is a fast learner and extremely self-motivated in order to be successful in a remote environment until we return to the office. A Sr. AE must be personable, organized, professional, reliable, and responsible.

• Ability to creatively prospect, cold call, qualify leads, and set up appointments to demonstrate product offerings.

• Provide a consultative approach to prospective and existing customers to help them choose an online marketing strategy that fits their business goals.

• Ability to conduct full sales cycle from prospecting to closing.

• High standards of character and work ethic.

• Experience or strong interest in internet marketing, advertising, SEO, SaaS

• Ability to work well in a team.

• Experience in Medical, Chiro, Veterinary, Dental, Plastic Surgery industries strongly preferred

• 2+ years sales experience.

• Strong verbal and written communication skills.

• Ability to use multiple online platforms: Google Drive, GoToMeeting, Google hangouts, basic excel and word processing.

• Salesforce experience a plus.

• Ability to work remote (temporarily).

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Strong company culture- events, snacks, etc. as safety protocols allow

• ​​​​​​​This position pays base plus commission

The primary role of the Sales Development Representative is to generate appointments for the Sales Team by performing outbound calls to medical practices, with the goal of qualifying accounts for products and services. Engaging and capturing medical professionals who will benefit from our superior product and technology. We are looking for self-motivated individuals with natural inclination for selling and social intelligence. This role demands heavy cold calling and communication skills.

Essential job functions and responsibilities include but are not limited to the following:

• Highly results-oriented; you want your work to make a direct impact on the business

• Unafraid of rejection; you need to brush it off when people tell you "no thanks"

• Energetic; an upbeat attitude goes a long way

• Empathetic; you connect well with other people and understand the customer’s pain points

• Entrepreneurial; you’re willing to do whatever it takes to get the job done

• Generating and qualifying leads through cold calling

• Internet marketing experience is a plus but not required

• Cold Calling experience is a plus but not required

• Proactively searching for new, inventive ways to grow the business

• You generate new business opportunities to build our sales pipeline through outbound efforts

• Outreach directly to medical practices that fit our ideal persona via cold-calls, text, and emails

• Articulate our value to help the practice meet their growth potential

• Document all activities within our CRM

• Have Fun

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

Do you enjoy selling? Do you want to sell to the top medical professionals across the country? We are looking to aggressively train and grow the right account executives into future managers with six-figure long-term income potential. We are looking for highly motivated team players that can think on their feet.

Our clients are demanding and you need to be smart, motivated and driven to work with these high level professionals. It can be extremely challenging but never boring! It's a fast-paced work environment that has huge opportunities for growth and advancement. Successful candidates will gain invaluable experience working in these profitable markets.

• Ability to creatively prospect, qualify leads, and set up appointments to demonstrate product offerings.

• Provide a consultative approach to prospective and existing customers to help them choose an online marketing strategy that fits their business goals.

• Ability to conduct full sales cycle from prospecting to closing.

• High standards of character and work ethic.

• Ability to work well in a team.

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

We are in heavy growth mode and seeking a candidate who can help us get there. The ideal candidate has proven success and experience in SaaS and is now looking to advance their career. The candidate should be a team player who is willing to take on any aspect of the business where they are needed. Primary role will be to direct and execute strategies to increase revenue through tradeshow team development, enterprise sales, and business development. Ability to understand, measure, and improve key performance indicators is a must. The candidate will be able to work with a wide degree of latitude and flexibility while focused on big picture goals.

• Make calls to prospective and existing customers to help them choose an online marketing strategy that fits their business goals.

• Work in a call center environment to provide highest level of service to our customers.

• Qualify leads and set up appointments to demonstrate product offerings.

• Have Fun

• Work hard play hard

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

Roya.com, one of the fastest-growing Software as a Service company in San Diego is currently seeking a highly motivated Client Services Specialist (CSS) who is passionate about great customer service while advancing their internet marketing knowledge.

The CSS must effectively facilitate, coordinate and manage the development and implementation of website development projects while interfacing between clients and internal development and design teams. In addition, the CSS will coordinate, monitor and track deliverables to ensure exemplary customer service.

• Develop and manage concurrent project schedules, budget, and task tracking for website development projects

• Manage workflow and resources to meet project requirements and deadlines, participate in cross-team planning and collaboration

• Meet with clients and internal stakeholders to understand requirements and communicate progress throughout the project lifecycle

• Stay informed on tools/capabilities of digital products in order to maximize UX and leverage the latest features

• Be willing to contribute to process refinement and workflow optimization

• Coordinate Marketing efforts with the Marketing Services Department

• Review all major deliverables to ensure quality standards and client expectations are met

• Develop a positive, professional atmosphere promoting teamwork and accountability

• Manage timely billing and understands pricing model and billing procedures

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Must be able to multi-task.

• Ability to prioritize and execute multiple, simultaneous, complex priorities.

• Strong analytical, planning and problem-solving skills.

• Strong understanding or strong willingness and aptitude to learn Internet and website technologies.

• Track record of reliability, professionalism, and integrity.

• A strong technical aptitude and ability to learn new computer software quickly.

• Project Management Experience (or similar role, 1-2 years experience)

• HTML/CSS is a plus (not required).

• SEO experience is a plus (not required).

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

Roya.com is currently seeking a highly motivated Client Relationship Manager (CRM) who is passionate about great customer service. This position will primarily develop and manage post-sale relationships with Roya.com’s major accounts and act as a liaison for internal and external client communications. We are looking for a team-player who is able to juggle multiple projects at one time. A CRM must be personable, organized, professional, reliable, and responsible.

• Proven ability to develop and maintain relationships with clients at all levels

• A strong technical aptitude and ability to learn new computer software quickly.

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Must be able to multi-task.

• Ability to prioritize and execute on multiple, simultaneous, complex priorities.

• Strong analytical, planning and problem-solving skills.

• Track record of reliability, professionalism, and integrity.

• Project Management Experience (or similar role, 1-3 years experience)

• SEO experience is a plus.

• Google Analytics experience is a plus.

• Google Adwords experience is a plus.

• HTML/CSS is a plus (not required).

• Contract upsells and retention by providing consultative advice/support while coordinating with internal departments to successfully execute suggested plan of action.

• Strong understanding of Roya.com’s product offerings and platform.

• Promote plan retention via ownership, website troubleshooting and problem resolution in order to prevent from escalating.

• The point person with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.

• Follow up on regular marketing status reports, ensuring that client expectations are met or exceeded.

• Responsible for pro-active client retention, satisfaction and conflict resolution when applicable.

• Field and troubleshoot incoming support communication.

• Work in a team-focused environment to collaborate on getting tasks done together as needed.

• Develop a positive, professional atmosphere promoting teamwork and accountability.

• Identify potential issues and/or opportunities for efficiencies related to current workflow.

• Manage timely billing and understands pricing model and billing procedures.

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

Roya.com is one of the fastest growing Website Design and Digital Marketing companies in San Diego, CA. We’re looking for a new Marketing Strategist to join the Roya.com team, ready to create client strategies, manage multiple marketing projects, monitor, analyze and report on marketing efforts, communicate with internal and external clients.

• The primary responsibility for this position is creating, managing, monitoring and reporting on campaigns for Roya.com clients, this includes but is not limited to:

• Developing the strategic marketing campaigns for a defined client list each month

  • Google Adwords setup and optimizations

  • Social Media Ad Management

  • Content Marketing Strategy and Execution

  • Local SEO Campaign management

• Collaborating with internal contacts to support design and development requirements for campaigns

• Evaluating campaign progress, recommending and implementing changes when necessary

• Analyzing data and producing month end reports to review with clients

• 2 years Digital Marketing Experience

• Bachelor’s Degree in: Business, Communications, Marketing or related field

• Experience with Web Analytics like Google Analytics

• Experience in Paid and Organic Search: AdWords, Yahoo, Search Console, etc

• Experience with marketing and competitive research tools like SEMRush, MozLocal

• Knowledge of Google My Business and Local SEO Optimizations

• Proven experience and success developing marketing strategies

• Experience working with multiple projects with tight deadlines

• Excellent communication skills, both written and verbal

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

Roya.com is one of the fastest growing Website Design and Digital Marketing companies in San Diego, CA. We’re looking for a new Marketing Strategist to join the Roya.com team, ready to create client strategies, manage multiple marketing projects, monitor, analyze and report on marketing efforts, communicate with internal and external clients.

The primary responsibilities for this position include working closely in conjunction with marketing clients and other marketing team members to effectively support our fast growing customer base, and their demanding marketing needs. There are numerous ongoing responsibilities including but not limited to:

• Requesting and obtaining access to various online business profiles to claim, verify and manage

• Provide recommendations to enhance and optimize online business listings

• Create, Manage and Monitor citation campaigns through various platforms

• Utilize Canvas® Platform to post blog content

• Update tasks regularly with progress and status changes using project management tools

• Day-to-day management of multiple client campaigns and strategies

• Assist with creating and managing Social Media Campaigns

• Potential to assist with some onsite Organic SEO projects including onsite optimizations, content optimization, schema tags, etc.

• Work with design and development teams to coordinate ongoing client requests to support monthly marketing services

• Communicate with internal and external clients on marketing strategies and campaign performance.

• Bachelor's degree (in communications, marketing, information technology or a related field) or one to two years related experience and/or training; or equivalent combination of education and experience.

• Excellent communication skills. Able to discuss campaign ideas with internal and external clients.

• Strong organization skills and attention to detail.

• Strong time-management and decision-making skills.

• Experience with Google Analytics, Google Webmaster tools and Link Building tools is preferred.

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

Roya.com is one of the fastest-growing Website Design and Digital Marketing companies in San Diego, CA. We are looking for a Client Services Support to join the Roya.com team! We are looking for someone who is passionate about great client service and will show it in their actions, their attitude, and their execution. The ideal candidate will be a team player with the willingness to assist in any task that needs to be completed. They must be personable, organized, professional, reliable, and responsible.

• Provide first line of support to clients which involves answering incoming phone calls and emails from an established client queue

• Troubleshoot, research and work to resolve technical support issues

• Assist in HTML, CSS, Website Management, Domain Management and Photoshop projects

• Assist Client Services Team with website setups and edits to websites as requested

• Work in a team-focused environment to collaborate on getting tasks done together as needed

• Assist clients in best SEO practices in order to drive traffic to client's website

• Manage workflow by monitoring / updating ticketing system with progress and updates

• Ability to communicate clearly both written and verbal

• Ability to manage time and multiple tasks

• Photoshop (not required but is preferred)

• HTML/CSS (not required but is preferred)

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Ability to deliver stellar customer service while assisting with a technical support call

• Must be able to multi-task well (be able to switch back and forth between projects as needed).

• Strong analytical, planning and problem-solving skills.

• Track record of reliability, professionalism, and integrity.

• A strong technical aptitude and willingness and aptitude to learn Internet and website technologies

• Customer service experience with call support environment a plus.

• SEO experience is a plus (not required).

Roya.com is one of the fastest growing Website Design and Digital Marketing companies in San Diego, CA. We’re looking for a new Marketing Services Support team member to join the Roya.com team, ready to collaborate on campaign creation, support client strategies, work on marketing projects, and communicate with internal and external clients.

The primary responsibility for this position is creating, managing, monitoring and reporting on campaigns for Roya.com clients, this includes but is not limited to:

• Developing the strategic marketing campaigns for a defined client list each month

  • Google Ads setup and management

  • Social Media Ad Management

  • Content Marketing Strategy and Execution

  • SEO Campaign Management

  • Local SEO Campaign management

• Collaborating with internal team members to support design and development requirements for campaigns

• Evaluating campaign progress and sharing results with clients, recommending and implementing changes when necessary

• Analyzing data and producing month end reports to review with clients

• 2 years Digital Marketing Experience

• Bachelor’s Degree in: Business, Communications, Marketing or related field

• Experience with Web Analytics like Google Analytics

• Experience in Paid and Organic Search: Google Ads, Google Search Console, Google My Business, Citation Building Tools, etc

• Proven experience and success developing marketing strategies

• Experience working with multiple projects with tight deadlines

• Excellent communication skills, both written and verbal

Roya.com is one of the fastest growing digital marketing companies nationwide. Roya.com has been listed on Inc Magazine's Best Workplaces in America for 2022!

Roya.com is currently seeking a highly motivated Client Retention Specialist I (CRS) who is passionate about great customer service. This position will primarily develop and manage post-sale relationships with Roya.com’s major accounts and act as a liaison for internal and external client communications. We are looking for a team-player who is able to juggle multiple projects at one time. A CRS must be personable, organized, professional, reliable, and responsible. A successful candidate will have a path to advance in this role in title and responsibility to CRS II, and to Account Manager. Key Performance Indicators will include save percentage, well documented communication, task completion efficiency, and opportunity creation for upsells.

• First line of response on client retention calls or cancellation requests. Professionally discern any concerns, reason for cancellation request, and resolve issues when possible.

• Utilize active listening skills to understand customer needs and/or concerns. In this proactive support role, we expect you to get in front of the issue as soon as possible and give feedback on how to improve client retention.

• Promote client retention by understanding the issues, troubleshooting the website, resolving any problems, and using our systems to document the efforts.

• This includes fielding and troubleshooting incoming support communication.

• Act as the point person with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.

• Follow up on marketing efforts and reports, ensuring that client expectations are met or exceeded.

• Handle minor support items.

• Proactive outreach initial survey.

• Web ReDesign conversations.

• Responsible for pro-active client retention, satisfaction and conflict resolution when applicable.

• Domain Transfer Requests.

• Work in a team-focused environment to collaborate on getting tasks done together as needed.

• Develop a positive, professional atmosphere promoting teamwork and accountability.

• Identify potential issues and/or opportunities for efficiencies related to current workflow.

Proven ability to:

• Develop and maintain relationships with clients at all levels.

• Gain a strong understanding of Roya.com’s product offerings and platform.

• Understands the ROYA pricing model and billing procedures.
  ​​​​​​​
  

Other necessary skills:

• A strong technical aptitude and ability to learn new computer software quickly.

• Great communication skills, both written and verbal.

• Must be able to multi-task with great attention to detail.

• Ability to prioritize and execute on multiple, simultaneous, complex priorities.

• Strong analytical, planning and problem-solving skills.

• Track record of reliability, professionalism and integrity.

• Project Management Experience (or similar role, 1-3 years experience)

• SEO experience is a plus.

• Google Analytics experience is a plus.

• Google Adwords experience is a plus.

• HTML/CSS is a plus (not required).

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• Full-time

Roya.com, one of the fastest-growing Software as a Service companies in San Diego and is currently seeking a highly motivated Client Services Specialist (CSS) who is passionate about great customer service while advancing their internet marketing knowledge.

The CSS must effectively facilitate, coordinate and manage the development and implementation process of website development projects while interfacing between clients and internal development and design teams. In addition, the CSS will coordinate, monitor and track deliverables to ensure exemplary customer service.

• Develop and manage concurrent project schedules, budget, and task tracking for website development projects

• Manage workflow and resources to meet project requirements and deadlines, participate in cross-team planning and collaboration

• Meet with clients and internal stakeholders to understand requirements and communicate progress throughout the project lifecycle

• Stay informed on tools/capabilities of digital products in order to maximize UX and leverage the latest features

• Be willing to contribute to process refinement and workflow optimization

• Coordinate Marketing efforts with the Marketing Services Department

• Review all major deliverables to ensure quality standards and client expectations are met

• Develop a positive and professional atmosphere while also promoting teamwork and accountability

• Manage timely billing and understands pricing model and billing procedures

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Must be able to multi-task.

• Ability to prioritize and execute multiple complex projects, simultaneously.

• Strong analytical, planning and problem-solving skills.

• Strong understanding or willingness and aptitude to learn Internet and website technologies.

• Track record of reliability, professionalism, and integrity.

• A strong technical aptitude and ability to learn new computer software quickly.

• Project Management Experience (or similar role, 1-2 years experience)

• HTML/CSS knowledge is a plus (not required).

• SEO experience is a plus (not required).