Careers

At Roya.com, we don't settle for mediocrity. Our technology and marketing services are best-in-class and the hardworking, creative, and passionate Roya.com team are the drivers of our success. Roya.com is one of the fastest growing, privately owned companies in San Diego. Learn more about Team Roya.com and our open positions below.


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Roya.com Core Values

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Best-in-class technology
promising constant innovation
and continuous improvement.

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Deliver Results with
complete transparency
for clear ROI tracking.

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Display Urgency with our
approach to increase
performance

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Powered by the creativity
and ingenuity from
collaborative Teamwork

Open Positions

Are you the perfect candidate for one of the Roya.com open positions?

Account Executive

San Diego | Full Time
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Senior Account Executive

San Diego | Full Time
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Corporate Marketing Manager

San Diego | Full Time
Apply Now
Join Our Growing Team!
We’re always looking for passionate, talented and hard-working individuals to join our team.

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What Team Roya Is Saying
About Our Company Culture:

Marketing at Roya.com

Corporate Marketing Manager


Base Salary: $65k - $90k Based on Experience

About The Position

Roya.com is one of the fastest growing software companies in San Diego, CA providing Website Design and Digital Marketing services for thousands of nationwide customers. We’re looking for a new Corporate Marketing Manager to join the Roya.com team, ready to collaborate with the business development and account executive teams to generate new business opportunities and support strategic partnerships. This individual will primarily focus on new business lead generation, partner support, corporate branding, PR, and may assist strategic select clients.

Responsibilities

The Corporate Marketing Manager responsibilities will include but not be limited to: managing corporate marketing efforts in collaboration with Corporate Marketing Strategists, managing the corporate marketing budget, pay per click campaigns, email campaigns, event marketing support, partnerships and webinar presentations while also directly overseeing a select segment of partner client project relations. This ideal candidate will identify the effectiveness and impact of current marketing initiatives with tracking and analysis and develop new marketing plans.

Requirements:

  • Experience with a variety of content creation ranging from social media, ad copy and blogs

  • Metrics driven Google Ads experience in provisioning, managing and reporting on campaign success

  • Demonstrable experience in Salesforce, with the ability to run reports and create lists

  • Proven success with email campaign strategy and execution

  • Effective communication skills demonstrated in public speaking opportunities

  • Event planning, marketing and management experience

  • Experience with social media marketing

  • Knowledge of LinkedIn marketing / Inmail campaigns

  • Strong project management, multitasking, and decision-making skills

  • Ability to create outlines including design direction for presentations and or webinars

  • Brainstorming fresh advertising ideas with senior management

  • Report on the progress of campaign creation, management and effectiveness

  • B2B experience preferred

  • At least 2 years of comparable experience

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Marketing at Roya.com

Digital Marketing Straetgy Support


Salary Range $18-$22/hour based on experience

About The Position

Roya.com is one of the fastest growing Website Design and Digital Marketing companies in San Diego, CA. We’re looking for a new Marketing Services Support team member to join the Roya.com team, ready to collaborate on campaign creation, support client strategies, work on marketing projects, and communicate with internal and external clients.

Responsibilities

  • The primary responsibilities for this position include working closely in conjunction with marketing clients and other marketing team members to effectively support our fast growing customer base, and their demanding marketing needs. There are numerous ongoing responsibilities including but not limited to:

  • Requesting and obtaining access to various online business profiles to claim, verify and manage

  • Provide recommendations to enhance and optimize online business listings

  • Create, Manage and Monitor citation campaigns through various platforms

  • Utilize Canvas® Platform to post blog content

  • Update tasks regularly with progress and status changes using project management tools

  • Day-to-day management of multiple client campaigns and strategies

  • Assist with creating and managing Social Media Campaigns

  • Potential to assist with some onsite Organic SEO projects including onsite optimizations, content optimization, schema tags, etc.

  • Work with design and development teams to coordinate ongoing client requests to support monthly marketing services

  • Communicate with internal and external clients on marketing strategies and campaign performance.

Requirements:

  • Bachelor's degree (in communications, marketing, information technology or a related field) or one to two years related experience and/or training; or equivalent combination of education and experience.

  • Excellent communication skills. Able to discuss campaign ideas with internal and external clients.

  • Strong organization skills and attention to detail.

  • Strong time-management and decision-making skills.

  • Experience with Google Analytics, Google Webmaster tools and Link Building tools is preferred.

Benefits

  • Matching 401k

  • Health, Vision, Dental, Life Insurance and many more

  • Company Outings, frequent free lunch, snacks, soda, etc.

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Account Management at Roya.com

Client Retention Specialist


Salary Range $18-$22/hour based on experience

About The Position

Roya.com is currently seeking a highly motivated Client Retention Specialist I (CRS) who is passionate about great customer service. This position will primarily develop and manage post-sale relationships with Roya.com’s major accounts and act as a liaison for internal and external client communications. We are looking for a team-player who is able to juggle multiple projects at one time. A CRS must be personable, organized, professional, reliable, and responsible. A successful candidate will have a path to advance in this role in title and responsibility to CRS II, and to Account Manager. Key Performance Indicators will include save percentage, well documented communication, task completion efficiency, and opportunity creation for upsells.

Responsibilities

  • First line of response on client retention calls or cancellation requests. Professionally discern any concerns, reason for cancellation request, and resolve issues when possible.

  • Utilize active listening skills to understand customer needs and/or concerns. In this proactive support role, we expect you to get in front of the issue as soon as possible and give feedback on how to improve client retention.

  • Promote client retention by understanding the issues, troubleshooting the website, resolving any problems, and using our systems to document the efforts. This includes fielding and troubleshooting incoming support communication.

  • Act as the point person with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.

  • Follow up on marketing efforts and reports, ensuring that client expectations are met or exceeded.

  • Handle minor support items.

  • Web Redesign conversations.

  • Responsible for pro-active client retention, satisfaction and conflict resolution when applicable.

  • Domain Transfer Requests.

  • Work in a team-focused environment to collaborate on getting tasks done together as needed.

  • Develop a positive, professional atmosphere promoting teamwork and accountability.

Requirements:

Proven ability to:

  • Develop and maintain relationships with clients at all levels.

  • Gain a strong understanding of Roya.com’s product offerings and platform.

  • Understands the ROYA pricing model and billing procedures.


Other necessary skills:

  • A strong technical aptitude and ability to learn new computer software quickly.

  • Great communication skills, both written and verbal.

  • Must be able to multi-task with great attention to detail.

  • Ability to prioritize and execute on multiple, simultaneous, complex priorities.

  • Strong analytical, planning and problem-solving skills.

  • Track record of reliability, professionalism and integrity.

  • Positive attitude is a must!


Experience:

  • Project Management Experience (or similar role, 1-3 years experience)

  • SEO experience is a plus.

  • Google Analytics experience is a plus.

  • Google Adwords experience is a plus.

  • HTML/CSS is a plus (not required).

Benefits

  • Matching 401k

  • Health, Vision, Dental, Life Insurance and many more

  • Company Outings, frequent free lunch, snacks, soda, etc.

Apply for this Job

*Required