Careers

This position will be primarily responsible for developing responsive themes/ website templates within our proprietary CMS platform. It may also be required to work on website build projects for specific clients. This position will also allow the candidate to work on larger website projects where creativity, attention to detail and multi-tasking is key. This candidate will also be responsible for assisting with troubleshooting escalated issues from the technical support team and supporting the onboarding dev team with website production when assistance is needed.

• Great communication skills, both written and verbal

• Extreme attention to detail

• Must be able to multi-task well (be able to switch back and forth between projects as needed

• Track record technical aptitude and willingness and aptitude to learn Internet and website technologies

• Internet marketing experience is a plus but not required

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

Do you enjoy selling? Do you want to sell to the top plastic surgeons, lawyers and cosmetic dentists across the country? We are looking to aggressively train and grow the right account executives into future managers with six-figure long-term income potential. We are looking for highly motivated team players that can think on their feet.

Our clients are demanding and you need to be smart, motivated and driven to work with these high level doctors and attorneys. It can be extremely challenging but never boring! It's a fast paced work environment that has huge opportunities for growth and advancement. Successful candidates will gain invaluable experience working in these profitable markets.

• Make calls to prospective and existing customers to help them choose an online marketing strategy that fits their business goals.

• Work in a call center environment to provide highest level of service to our customers.

• Qualify leads and set up appointments to demonstrate product offerings.

• Have Fun

• Work hard play hard

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

Roya.com is currently seeking a highly motivated Client Relationship Manager (CRM) who is passionate about great customer service. This position will primarily develop and manage post-sale relationships with Roya.com’s major accounts and act as a liaison for internal and external client communications. We are looking for a team-player who is able to juggle multiple projects at one time. A CRM must be personable, organized, professional, reliable, and responsible.

• Proven ability to develop and maintain relationships with clients at all levels

• A strong technical aptitude and ability to learn new computer software quickly.

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Must be able to multi-task.

• Ability to prioritize and execute on multiple, simultaneous, complex priorities.

• Strong analytical, planning and problem-solving skills.

• Track record of reliability, professionalism, and integrity.

• Project Management Experience (or similar role, 1-3 years experience)

• SEO experience is a plus.

• Google Analytics experience is a plus.

• Google Adwords experience is a plus.

• HTML/CSS is a plus (not required).

• Contract upsells and retention by providing consultative advice/support while coordinating with internal departments to successfully execute suggested plan of action.

• Strong understanding of Roya.com’s product offerings and platform.

• Promote plan retention via ownership, website troubleshooting and problem resolution in order to prevent from escalating.

• The point person with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.

• Follow up on regular marketing status reports, ensuring that client expectations are met or exceeded.

• Responsible for pro-active client retention, satisfaction and conflict resolution when applicable.

• Field and troubleshoot incoming support communication.

• Work in a team-focused environment to collaborate on getting tasks done together as needed.

• Develop a positive, professional atmosphere promoting teamwork and accountability.

• Identify potential issues and/or opportunities for efficiencies related to current workflow.

• Manage timely billing and understands pricing model and billing procedures.

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission

Roya.com is currently seeking a highly motivated Client Services Specialist. We are looking for someone who is passionate about great client service and will show it in their actions, their attitude, and execution. The ideal candidate will be a team player with willingness to assist in any task that needs to be completed. They must be personable, organized, professional, reliable, and responsible.

• ​​​Ability to communicate clearly both written and verbal

• Ability to manage time and multiple tasks

• Photoshop (1-3 years is preferred)

• HTML/CSS (is preferred)

• Great communication skills, both written and verbal.

• Extreme attention to detail.

• Ability to deliver stellar customer service while assisting with a technical support call

• Must be able to multi-task well (be able to switch back and forth between projects as needed).

• Strong analytical, planning and problem-solving skills.

• Track record of reliability, professionalism, and integrity.

• A strong technical aptitude and willingness and aptitude to learn Internet and website technologies

• Customer service experience with call support environment a plus.

• SEO experience is a plus (not required).

• Provide first line of support to clients which involves answering incoming phone calls and emails from an established client queue

• Troubleshoot, research and work to resolve technical support issues

• Train clients on using proprietary platform effectively

• Provide guidance in issues of a technical nature to clients in a non-technical field

• Assist in HTML, CSS, Website Management, Domain Management and Photoshop projects

• Assist Client Services Team with website setups and edits to websites as requested

• Work in a team-focused environment to collaborate on getting tasks done together as needed

• Assist clients in best SEO practices in order to drive traffic to client’s site

• Manage workflow by monitoring / updating ticketing system with progress and updates

• Matching 401k

• Health, Vision, Dental, Life Insurance and many more

• Company Outings, frequent free lunch, snacks, soda, etc.

• This position pays base plus commission