At Roya.com, we don't settle for mediocrity. Our technology and marketing services are best-in-class and the hardworking, creative, and passionate Roya.com team are the drivers of our success. Roya.com is one of the fastest growing, privately owned companies in San Diego. Learn more about Team Roya.com and our open positions below.
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Roya.com Core Values
promising constant innovation
and continuous improvement.
Deliver Results with
for clear ROI tracking.
Display Urgency with our
approach to increase
Powered by the creativity
and ingenuity from
Join Our Growing Team!
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What Team Roya Is Saying
About Our Company Culture:
"Thankful to be part of the Roya.com team"
I've been with the company for several months now and couldn't be happier. This start-up company has a great culture and working environment. It is rare for a start-up to offer any benefits but Roya.com offers excellent Medical, Dental, Vision and 401k match options. Company outings or team bonding events occur several times a year, making sure major accomplishments are always celebrated and never unnoticed. The owners are great to work for, promoting a learning environment with plenty of training opportunities. There is ample of room for growth in this company that is on the road to rapid growth and success.
"I'm loving it"
Great environment for people with an entrepreneurial mindset. Ideas flow freely and our voices are heard and taken into account. Product, service, and technology is better than any competitor by a long shot. It feels good to finally sell a product that can make a difference for clients.
"Leading Edge Technology...Collaborative Culture"
Growing company where everyone wears multiple hats and contributes to its success.
"Couldn't be happier!"
Sweet setup, fast-paced yet laid back and productive. Customers love the product, makes the prezi that much easier.
"Great Culture and Amazing Product"
I'm grateful that I have the opportunity to work for Roya.com. I really enjoy the start-up culture and being surrounded by great people who are all equally passionate about our innovative product. It's an exciting culture where I am always learning and continually motivated to do my best. Looking forward to growing with this company. Great benefits as well!
Marketing at Roya.com
Digital Marketing Strategist
Salary Range $24-$29/hour based on experience
About The Position
Roya.com is one of the fastest growing Website Design and Digital Marketing companies in San Diego, CA. We’re looking for a new Marketing Strategist to join the Roya.com team, ready to create client strategies, manage multiple marketing projects, monitor, analyze and report on marketing efforts, communicate with internal and external clients.
The primary responsibility for this position is creating, managing, monitoring and reporting on campaigns for Roya.com clients, this includes but is not limited to:
Developing the strategic marketing campaigns for a defined client list each month
Google Ads setup and management
Social Media Ad Management
Content Marketing Strategy and Execution
SEO Campaign Management
Local SEO Campaign management
Collaborating with internal team members to support design and development requirements for campaigns
Evaluating campaign progress and sharing results with clients, recommending and implementing changes when necessary
Analyzing data and producing month end reports to review with clients
2 years Digital Marketing Experience
Bachelor’s Degree in: Business, Communications, Marketing or related field
Experience with Web Analytics like Google Analytics
Experience in Paid and Organic Search: Google Ads, Google Search Console, Google My Business, Citation Building Tools, etc
Proven experience and success developing marketing strategies
Experience working with multiple projects with tight deadlines
Excellent communication skills, both written and verbal
Account Management at Roya.com
Client Retention Specialist
Salary Range $18-$22/hour based on experience
About The Position
Roya.com is currently seeking a highly motivated Client Retention Specialist I (CRS) who is passionate about great customer service. This position will primarily develop and manage post-sale relationships with Roya.com’s major accounts and act as a liaison for internal and external client communications. We are looking for a team-player who is able to juggle multiple projects at one time. A CRS must be personable, organized, professional, reliable, and responsible. A successful candidate will have a path to advance in this role in title and responsibility to CRS II, and to Account Manager. Key Performance Indicators will include save percentage, well documented communication, task completion efficiency, and opportunity creation for upsells.
First line of response on client retention calls or cancellation requests. Professionally discern any concerns, reason for cancellation request, and resolve issues when possible.
Utilize active listening skills to understand customer needs and/or concerns. In this proactive support role, we expect you to get in front of the issue as soon as possible and give feedback on how to improve client retention.
Promote client retention by understanding the issues, troubleshooting the website, resolving any problems, and using our systems to document the efforts. This includes fielding and troubleshooting incoming support communication.
Act as the point person with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.
Follow up on marketing efforts and reports, ensuring that client expectations are met or exceeded.
Handle minor support items.
Web Redesign conversations.
Responsible for pro-active client retention, satisfaction and conflict resolution when applicable.
Domain Transfer Requests.
Work in a team-focused environment to collaborate on getting tasks done together as needed.
Develop a positive, professional atmosphere promoting teamwork and accountability.
Proven ability to:
Develop and maintain relationships with clients at all levels.
Gain a strong understanding of Roya.com’s product offerings and platform.
Understands the ROYA pricing model and billing procedures.
Other necessary skills:
A strong technical aptitude and ability to learn new computer software quickly.
Great communication skills, both written and verbal.
Must be able to multi-task with great attention to detail.
Ability to prioritize and execute on multiple, simultaneous, complex priorities.
Strong analytical, planning and problem-solving skills.
Track record of reliability, professionalism and integrity.
Positive attitude is a must!
Project Management Experience (or similar role, 1-3 years experience)
SEO experience is a plus.
Google Analytics experience is a plus.
Google Adwords experience is a plus.
HTML/CSS is a plus (not required).
Health, Vision, Dental, Life Insurance and many more
Company Outings, frequent free lunch, snacks, soda, etc.